We're making improvements to our digital banking services
We've been progressively upgrading our online and mobile banking services to improve your digital experience. Over the next few months we will be introducing further enhancements, including key updates to our platforms.
What to expect
Online banking updates
Over the coming weeks, your online banking experience will be different. It will be simpler and more straightforward to bank online with us.
However, you'll experience temporary changes to how you access some features while we continue to upgrade the service.
We apologise for any inconvenience this might cause you and ask for your understanding during the transition.
Mobile banking overview
To ensure seamless access to your accounts on your phone or tablet, please make sure you've downloaded the most up-to-date HSBC Armenia app. This app has been built with the needs of Armenia residents in mind.
Important note: The below mentioned mobile banking functions are temporarily unavailable but can be accessed by logging on online banking with desktop or mobile.
- Open Term Deposit
- New transfer within HSBC Bank Armenia
- New transfer to other local bank
- Overseas transfer
- Loan payment
- Send a message
When selecting “Open new term deposit”, “Online registration”, “Offline reset of security details”, “Activate Security device”, “Change mobile banking password” online banking functions on the site will link back to the previous online banking service, until the subject functions are migrated to the new platform.
For more information, please check the updated mobile banking FAQs.
Frequently Asked Questions
Summary of the key changes
The list shows which non-critical digital services will be temporarily unavailable. If you need to use one of these services, we've given guidance on alternative ways to do so.
| Service | Secure message |
Telephone banking |
Visit any branch |
|---|---|---|---|
| Open new account | |||
| Recover security device PIN | |||
| Statements | |||
| Stop cheque | |||
| Order chequebook | |||
| Change online banking limits | |||
| Update term deposit maturity instruction |
|||
| Update personal information | |||
| Temporary increase of credit card limit | |||
| Select accounts | |||
| Online reset of security details | |||
| Change security question and answer | |||
| Transfer/payment history | |||
| Term deposit interest rate enquiry | |||
| Download to quicken money |
|||
| Rename accounts |
| Service | Open new account |
|---|---|
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Recover security device PIN |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Statements |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Stop cheque |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Order chequebook |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Change online banking limits |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service |
Update term deposit maturity instruction |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Update personal information |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Temporary increase of credit card limit |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Select accounts |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Online reset of security details |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Change security question and answer |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Transfer/payment history |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Term deposit interest rate enquiry |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service |
Download to quicken money |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |
|
| Service | Rename accounts |
| Secure message |
|
| Telephone banking |
|
| Visit any branch |