Mastercard Standard Credit Card

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Mastercard Standard Credit Card

HSBC Mastercard Standard Credit Card

Enjoy convenience and flexibility, as well as security for your online transactions.

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(Form in Armenian)

Benefits

With the HSBC Mastercard Standard Credit Card you'll get:

Accepted worldwide

Make payments worldwide in more than 210 countries and regions and get cash at locations internationally.
Flexible repayments

Choose your payment and statement date at your convenience.
Extra security for your convenience

Our Mastercard Standard cards are secured with Chip&Pin technology and you also get instant confirmation of your card transactions via free SMS service.

Up to 45 days grace period

Get up to 45 days of grace period for all your non-cash transactions, in case you fully repay your statement balance.
Save money when you pay with your card

Enjoy discounts at more than 100 sales and service centres in Armenia when you pay with your Mastercard Standard card.

Fees and charges
Fee or charge	Amount
Card currency	AMD
Card issuance fee	Free of charge
Card account monthly service fee	AMD 1,000 monthly
Additional card issuance fee	Free of charge
Additional card monthly service fee (charged in accordance with the primary card tariffs)	AMD 500
Annual nominal interest rate¹	18%
Annual Percentage Rate	Starting from 21,01%
Encashment fee when using HSBC Bank Armenia ATMs and POS terminals	Free of charge
Encashment fee when using other ATMs and POS terminals within ArCa system	1.5% (minimum AMD 500)
Encashment fee when using other ATMs and POS terminals outside ArCa system	2.5% (minimum AMD 1 000 from ATMs, minimum AMD 3,000 from POS terminals)
Card to card money transfer (via ArCa website www.arca.am)	0.75% of transfer amount will apply to transfers between "HSBC Bank Armenia" credit cards 1.5% of transfer amount will apply to transfers from "HSBC Bank Armenia" credit cards to other payment cards within ArCa system
Card reissuance fee	AMD 5,000
Card PIN unblock fee	AMD 1,000
Charge slip retrieval	AMD 8,000²
Dispute of genuine transaction	AMD 15,000
Card limit permanent and temporary review	Free of charge
SMS service	Free of charge
Monthly statement delivery (within Armenia)	Free of charge
Fee for each copy of card account statement (if earlier than 6 months)	AMD 3,000²
Late payment fee	10% of overdue amount, maximum AMD 20,000
Credit overlimit fee	10% of overlimit balance, maximum AMD 20,000

Fees and charges
Fee or charge	Card currency
Amount	AMD

Fee or charge	Card issuance fee
Amount	Free of charge

Fee or charge	Card account monthly service fee
Amount	AMD 1,000 monthly

Fee or charge	Additional card issuance fee
Amount	Free of charge

Fee or charge	Additional card monthly service fee (charged in accordance with the primary card tariffs)
Amount	AMD 500

Fee or charge	Annual nominal interest rate¹
Amount	18%

Fee or charge	Annual Percentage Rate
Amount	Starting from 21,01%

Fee or charge	Encashment fee when using HSBC Bank Armenia ATMs and POS terminals
Amount	Free of charge

Fee or charge	Encashment fee when using other ATMs and POS terminals within ArCa system
Amount	1.5% (minimum AMD 500)

Fee or charge	Encashment fee when using other ATMs and POS terminals outside ArCa system
Amount	2.5% (minimum AMD 1 000 from ATMs, minimum AMD 3,000 from POS terminals)

Fee or charge	Card to card money transfer (via ArCa website www.arca.am)
Amount	0.75% of transfer amount will apply to transfers between "HSBC Bank Armenia" credit cards 1.5% of transfer amount will apply to transfers from "HSBC Bank Armenia" credit cards to other payment cards within ArCa system

Fee or charge	Card reissuance fee
Amount	AMD 5,000

Fee or charge	Card PIN unblock fee
Amount	AMD 1,000

Fee or charge	Charge slip retrieval
Amount	AMD 8,000²

Fee or charge	Dispute of genuine transaction
Amount	AMD 15,000

Fee or charge	Card limit permanent and temporary review
Amount	Free of charge

Fee or charge	SMS service
Amount	Free of charge

Fee or charge	Monthly statement delivery (within Armenia)
Amount	Free of charge

Fee or charge	Fee for each copy of card account statement (if earlier than 6 months)
Amount	AMD 3,000²

Fee or charge	Late payment fee
Amount	10% of overdue amount, maximum AMD 20,000

Fee or charge	Credit overlimit fee
Amount	10% of overlimit balance, maximum AMD 20,000

Other conditions
Condition	Amount
Maximum cash withdrawals per day	AMD 400,000
Number of cash withdrawals per day	Maximum 2
Maximum limit for each non-cash transaction	AMD 5,000,000
Total number of transactions per day (including cash and non-cash transactions and balance enquiries)	20
Lost card liability, after the customer has informed the Bank³	Up to AMD 25,000
Minimum payment due	10% of closing debit balance (minimum AMD 10,000)
Credit limit and currency⁴	From AMD 350,000 to AMD 1,000,000
Grace (interest free) period⁵	Up to maximum 45 days (Maximum 15 days from the statement generation date)
Declined authorisation fee (applied by MasterCard)	AMD equivalent of USD 0.25 (for each case)
Types of card transactions	Mastercard POS Transactions (Card-present environment and Card-not-present environment) ATM Encashment Transactions Payment Transactions (Card to card money transfer via ArCa website www.arca.am)

Other conditions
Condition	Maximum cash withdrawals per day
Amount	AMD 400,000

Condition	Number of cash withdrawals per day
Amount	Maximum 2

Condition	Maximum limit for each non-cash transaction
Amount	AMD 5,000,000

Condition	Total number of transactions per day (including cash and non-cash transactions and balance enquiries)
Amount	20

Condition	Lost card liability, after the customer has informed the Bank³
Amount	Up to AMD 25,000

Condition	Minimum payment due
Amount	10% of closing debit balance (minimum AMD 10,000)

Condition	Credit limit and currency⁴
Amount	From AMD 350,000 to AMD 1,000,000

Condition	Grace (interest free) period⁵
Amount	Up to maximum 45 days (Maximum 15 days from the statement generation date)

Condition	Declined authorisation fee (applied by MasterCard)
Amount	AMD equivalent of USD 0.25 (for each case)

Condition	Types of card transactions
Amount	Mastercard POS Transactions (Card-present environment and Card-not-present environment) ATM Encashment Transactions Payment Transactions (Card to card money transfer via ArCa website www.arca.am)

¹Information regarding Annual Percentage Rate.

²Inclusive of VAT.

³Refer to Section 7 of Card Products Terms & Conditions.

⁴Applicable for individuals only

⁵Grace period is applicable in case of non-cash transactions and if the payment of the whole statement Closing Balance is received by the bank on or before the Payment Due Date. Depending on the day of month when the transaction has been posted to card account, duration of the grace period may vary.

Important notes

LOAN INTEREST AMOUNT IS BEING CALCULATED BASED ON THE ANNUAL NOMINAL INTEREST RATE, WHEREAS THE ANNUAL PERCENTAGE RATE OR APR INDICATES HOW MUCH WOULD LOAN COST TO BORROWER IN CASE OF REPAYMENT OF INTEREST AMOUNT AND OTHER PAYMENTS UNDER THE DEFINED TIMELINES AND TERMS.
No interest is calculated against the credit balance of card account
Cardholder's minimum age should be 18, maximum age 65
Mastercard Standard cards are valid for three years period. Cards are subject to renewal upon bank's discretion.
Credit card limit is provided with indefinite term. The limit, however, may be reviewed upon Bank's discretion.
FROM TIME TO TIME THE BANK MAY REVIEW THE CARD NOMINAL RATES IN ORDER TO REFLECT MARKET TRENDS.
All terms and charges related to products and services offered by HSBC Bank Armenia are subject to amendments and modifications with reasonable notice
The decision to approve applied product with respective credit line is made and customer is informed accordingly within 3 business days after the presentation of all necessary documents. The decision to issue a credit card is made and the card is delivered to the address specified by the customer, during maximum 10 working days after the presentation of all necessary documents.
In case you have outstanding obligations towards the creditor, the following repayment order will apply, when you fulfil your obligations:

Penalties
Interest
Principal

The customer has the right to unilaterally terminate the card agreement within 7 (seven) working days from the date of signing, in which the Customer is obliged to pay the amount of the credit limit used and the interest amount accrued for these days, which is calculated with the respective APR.
The customer has the right to terminate the card agreement and close the credit card without paying any penalties. Customer is obliged to pay the amount of the credit limit used and the interest amount accrued for the used days of credit line, which is calculated with the respective APR.
The bank may require the customer’s obligations to be secured with guarantee at its discretion, based on risk assessment results.

Statements

The bank will provide customers with statements for their card accounts in the manner and terms stipulated by the RA legislation. The statements can be delivered to the customer's postal address, sent via email or collected from any branch of the bank. You can familiarise yourself with the conditions, terms and fees for provision of statements, copies of statements or other information by referring to Tariff of Charges and Terms and Conditions.

ATTENTION: IF YOU DON'T PAY THE DUE AMOUNT OF YOUR CREDIT CARD OR MAKE AN INCOMPLETE PAYMENT, INFORMATION ABOUT CREDIT HISTORY WILL BE SUBMITTED TO CENTRAL BANK OF ARMENIA AND ACRA CREDIT REPORTING CJSC IN THREE WORKING DAYS, RESULTING IN NEGATIVE IMPACT ON YOUR CREDIT HISTORY, SHOULD YOU DECIDE TO APPLY FOR ANOTHER LOAN IN THE FUTURE. YOU HAVE A RIGHT TO OBTAIN YOUR CREDIT HISTORY FROM CREDIT BUREAU FREE OF CHARGE ONCE A YEAR.

BEFORE SIGNING THE CARD AGREEMENT, INDIVIDUAL BULLETIN WITH CREDIT CARD TERMS TO BE PROVIDED, AS PER CENTRAL BANK OF ARMENIA REGULATION 8/05 “ON BUSINESS CONDUCT RULES OF FINANCIAL ORGANIZATIONS".

Before signing the loan agreement, you have the opportunity to get acquainted with the essential terms of the loan and, if desired, compare it with the essential terms of the loan offered by other creditors.

The Individual Bulletin defines the essential terms and tariffs of the given credit, consumer rights and obligations applicable to all customers and the negative consequences in case of non-fulfillment in time.

The Individual Bulletin includes, but is not limited to:

type of credit
credit amount
credit provision term
credit annual nominal interest rate
credit annual percentage interest rate
credit related payments
if the fulfillment of the consumer's obligations is secured by a pledge and (or) guarantee, security section should cover:

- type of pledge

- note on the guarantor

and other conditions

We would also like to inform you that there may be differences between the Individual Bulletin and mortgage lending agreements due to changes in the repayment schedule and (or) the exchange rate.

The terms of the Individual Bulletin are valid for 10 working days after informing you, as a consumer, about the positive decision of the credit application. In case the consumer (guarantor) wants to sign the Individual Bulletin immediately, the Bank gives sufficient time to the consumer (guarantor) to read the Individual Bulletin in detail. If the consumer submits the signed Individual Bulletin to the Bank later than the established term, the Bank decides whether to sign the lending or mortgage lending agreement under those conditions in accordance with its internal legal acts or no.

Financial directory (website in Armenian)

Your Financial Directory is an electronic search and comparison tool for services offered to individuals to ease the process of making the most effective choice for you.

Learn more

Deposit compensation guaranteed limits

Funds in bank accounts are guaranteed by the Deposit Guarantee Fund of Armenia in accordance with RA Law on Guaranteeing Compensation of Bank Deposits. Amounts of guaranteed deposits defined by the law are as follows ^6:

If you have only a dram denominated bank deposit in the bank, the maximum amount of the guaranteed deposit is AMD 16 million
If you have only a foreign currency denominated bank deposit in the bank, the maximum amount of the guaranteed deposit is AMD 7 million
If you have dram and foreign currency denominated bank deposits in the bank, and the dram denominated deposit exceeds AMD 7 million, only up to AMD 16 million of the dram denominated deposit is guaranteed
If you have dram and foreign currency denominated bank deposits in the bank, and the size of the dram denominated bank deposit is less than AMD 7 million, subject to guarantee is the full amount of the dram denominated bank deposit and the foreign currency denominated bank deposit in the amount which is equal to the difference between AMD 7 million and the reimbursed dram denominated bank deposit

⁶ For more details, please visit www.adgf.am, the official web site of the Deposit Guarantee Fund of Armenia.

Important notice

A customer's right to manage their bank account and the funds available on it can be restricted due to decisions issued by the Judicial Acts Compulsory Enforcement Service or tax authorities based on court verdict. The customer may be informed about this after the bank has executed the decision on hold.

Levy of monetary funds without order of the customer can be executed on decisions issued by Judicial Acts Compulsory Enforcement Service and tax authorities based on court verdict. The customer may be informed about this after the bank has executed the decision on levy of funds from the customer’s account.

Apply in branch

Visit your nearest branch and speak to our staff, who would be delighted to help you.

Find a branch

Apply by phone

Call us on +374 60 655 000

or fill in a callback request form below.

Request a call back For an HSBC Mastercard Standard Credit Card This link will open in a new window

Frequently Asked Questions

The following monthly service fees are applied for card accounts

Visa Plus ATM card - Free
ArCa Classic Card - Free
Mastercard Standard Flexi Card - Free
Mastercard Standard Card - AMD 1,000 monthly or AMD 12,000 per annum
Mastercard Gold Card - AMD 1,500 monthly or AMD 18,000 per annum
Mastercard Platinum Card - AMD 3,000 monthly or AMD 36,000 per annum
Mastercard World Black Edition Card - AMD 5,000 monthly or AMD 60,000 per annum

The following nominal rates are applied for credit cards on yearly basis:

Visa Plus ATM card - N/A
ArCa Classic Card - 18% (annual Percentage Rate - starting from 19,56%)
Mastercard Standard Flexi Card - 15% (annual Percentage Rate - starting from 16,08%)
Mastercard Standard Card -18% (annual Percentage Rate - starting from 21,01%)
Mastercard Gold Card - 18% (annual Percentage Rate - starting from 20,28%)
Mastercard Platinum Card - 18% (annual Percentage Rate - starting from 20,43%)
Mastercard World Black Edition Card - 18% (annual Percentage Rate - starting from 20,98%)

In the event the Card is lost or stolen/compromised, you must immediately report the occurrence to the Bank or ArCa Processing Centre. Loss may be reported by any means.

Credit Card Support Hotline:

For local calls: +374 (60) 655 505

For International calls: +1 (636) 722 71 11

In the event the card is retained, you must immediately report to the Bank or ArCa Processing Centre.

You may report by any means.

Support Hotline:

For local calls: +374 (60) 655 505

For international calls: +1 (636) 722 71 11

To receive the retained card back and details in this regard, please contact the Bank or you will be contacted by the Bank staff.

The retained card shall be returned to you within the following terms:

If the ATM is on the premises of our head office or any of the branches, you can collect the card from head office or branch where the ATM is within 1 (one) business day

If the ATM is situated elsewhere, the card will be delivered to the branch of your choice within 3 (three) business days

If your card has been retained by the ATM of another local bank, we will return it to you within 1 (one) business day following the day of receipt by the Bank

If the ATM is located outside Armenia, you may receive the card in accordance with the terms and conditions of the financial institution to which the ATM belongs.

If the card has been temporarily blocked due to Fraud Monitoring suspicious transaction notice or based on customer request card is subject to be activated upon received confirmation of the subject transaction being genuine and authorized by the customer. Card unblock instruction may be reported by Phone Banking services or by visiting the Bank's branch, and based on your instruction the Card will be immediately unblocked. If the instruction is reported by Internet Banking service, the Card will be unblocked within two banking days.

The following credit limits apply:

ArCa Classic Card - Minimum AMD 100,000 Maximum AMD 500,000
Mastercard Standard Flexi Card - Minimum AMD 100,000 Maximum AMD 1,000,000
Mastercard Standard Card - Minimum AMD 350,000 Maximum AMD 1,000,000
Mastercard Gold Card - Minimum AMD 500,000 Maximum AMD 3,000,000
Mastercard Platinum Card - Minimum AMD 1,000,000 Maximum AMD 5,000,000
Mastercard World Black Edition Card - Minimum AMD 1,000,000 Maximum AMD 5,000,000

When making a payment with your HSBC Bank Armenia Mastercard card online, you will need to enter your card details, after which the system will redirect you to a new page where you will have your mobile number prepopulated. After confirming the Mobile number, you will receive the secure code for transaction authorization via SMS and should enter it into the required field. The transaction will be approved when you enter the valid code, otherwise it will get rejected.

The Customer must activate the card prior to use. The activation may be carried out in branches or by contacting the Bank at +374 60 655 000 phone number. The activation based on the instruction of the Customer is carried out immediately upon acceptance of the instruction. If the Customer receives the Card in the branch and does not provide a Card activation instruction, the Card will be activated within one business day period at maximum. If the Card is received through postal service, the Card activation may only be carried out based on a Customer instruction. Applicable for credit cards only.

Card should be reissued when current plastic is damaged, customer forgets pin code, embossing name changes or early renewal is required.
Card must be replaced when the old one was lost/stolen/compromised or never received, or other special reason advised by customer.
Card reissue instruction due to card malfunction, pin change, or embossing name change must be given at branches, as upon receiving of subject instructions the old plastic should be picked up and destroyed by branch representatives. For all other cases old plastic should be picked up and destroyed on best effort.
Card replacement and early renewal instructions can be submitted through Internet banking and Telephone banking services.
Cards will be replaced/ reissued within 3-5 working days or 7 working days, if the instruction is given via Internet Banking service.

In case of Card closure request available credit balance will be provided to customer or transferred to his/her account. Whenever credit balance is to be transferred to customer’s account due to card closure, encashment fee should not be applied.

Card account closure fee is not applicable.

Card approval criteria

Documented and stable income, which corresponds to the minimum set requirements for a particular card type.
Good credit history, with number of overdue days for all loans during the recent 12 months not exceeding maximum threshold set by the Bank.
Full document set required for the card approving process.

Card declination criteria

Insufficient funds for servicing the card product, or undocumented income.
Information that the card will not be used for designated purpose.
Incorrect and incomplete information provision as part of the card process.
Bad credit history, with number of overdue days for all loans during the recent 12 months not exceeding maximum threshold set by the Bank.
Customer age does not meet the age related criteria for the specific product type.

Card account can be opened, only if savings or current account already exists. You can familiarize yourself with the list of required documents for account opening, as well as account opening and closing procedures on respective accounts pages.

You're eligible to apply for a credit card if you're RA Resident and meet the minimum criteria for salaried and non-salaried account holders.

Armenian Residents are persons with minimum 1 year of residence in Armenia proven by respective documents.

Salaried account holder criteria

You must have:

an account with us or another bank
at least 3 months employment with a current employer with respective proof of salary transfers
a net monthly salary of at least AMD 50,000 (Customer’s overall monthly income should not be less than AMD 100,000). In case you don't have account with us your net monthly salary must be at least AMD 150,000.

Your salary should be transferred to your account after card provision (in case if prior salary transfer is not required by us) in case payroll terms with HSBC are considered during the assessment.

Non-salaried account holder criteria

You must have a satisfactory banking relationship with us or other local banks for a period of 3 months and more, and the last 3 months average monthly balance and average balance of the last month have been at least:

AMD 100,000 (or equivalent in foreign currency) if your account is with us
AMD 250,000 (or equivalent in foreign currency) if you account is with another local bank

Salaried account holders

For bank customers and other banks account holders - up to 4 times of net monthly salary

Non-salaried account holders

Bank account holders - up to 4 times of the lower of last 3 months average monthly balance and average monthly balance of the last month.

Other banks’ account holders - up to 2 times of the lower of last 3 months average monthly balance and average monthly balance of the last month.

Important notes

Credit card limit may vary from AMD 100,000 up to AMD 5,000,000

The loan amount will be decreased by the existing unsecured credit facility outstanding amount

The ratio of overall monthly loan payments to net monthly income cannot exceed 60% if net monthly income is less than AMD 700,000 and 70%, if net monthly income is greater than or equal to AMD 700,000

The Bank makes the decision on provision of credit card at its discretion taking into consideration the conformity of the credit card application to the announced requirements as well as evaluating such essential factors as the creditworthiness of the applicant, any overdue payments and other factors.

Mastercard Standard Credit Card

HSBC Mastercard Standard Credit Card

Benefits

Fees and charges

Fees and charges

Other conditions

Other conditions

Important notes

Statements

Financial directory (website in Armenian)

Deposit compensation guaranteed limits

Important notice

Apply in branch

Apply by phone

Frequently Asked Questions

Is there a monthly service fee?

What are the interest rates applied for the credit cards?

What should I do if my card is lost or stolen/compromised?

What should I do if my card is retained by ATM?

What should I do if my card is temporary blocked?

What are the minimum and maximum credit limits applied?

How does the Mastercard SecureCode work?

How can I activate the card once I receive it?

How to replace/reissue the credit card?

In case of card closure how can I receive my available credit balance?

What are the product approval and declination criteria?

What is required to open a card account?

What are the eligibility criterias when applying for card products?

How is the credit limit determined?

Related products

HSBC ArCa Credit Card

HSBC Mastercard Platinum Card

HSBC Mastercard World Black Edition