Online security device
- We're serious about Online Banking security: At HSBC, Online Banking security is taken very seriously. That's why in 2013 HSBC Bank Armenia upgraded our Online Banking service and all Online Banking customers were provided with a new security device which helps safeguard all their transactions when banking online.
- Fraud protection: Your Security device introduces the latest advances in Online Banking technology to protect you against online threats.
- Advanced security technology: Proven to be even safer than other security code technologies (such as SMS security code technology).
- Continuous validation: Constantly validating that it is you making the transaction.
New Security device
There are several new functions in the upgraded HSBC security device. These functions have been introduced to face the risk of online threats. At HSBC, being proactive and constantly upgrading and evolving security methods to combat these threats is very important.
- A new stylish look
The new device has a completely different look and is much slimmer. It easily slides into your pocket or wallet.
- PIN protected
A PIN code is required for use of the device, offering you great peace of mind by preventing third party misuse.
- Protect your transfers and bill payments
When making a third party transfer or adding payee for bills, you will need to generate a Transaction Signing Code, which ensures that it's really you making that transfer or payment.
How we protect you
How HSBC protects you when banking online
At HSBC, a variety of measures are used to protect your financial information and ensure it is kept safe and secure.
- Multi-layer logon verification
Your financial information is protected by a sophisticated combination of a unique username, a memorable answer and a one-time security code generated by your security device.
- Transaction verification
When you transfer money or pay bills online, HSBC prompts you for a transaction code generated by your security device. This ensures that only you can authorise payment and transfer requests.
- 128-bit encryption
HSBC uses 128-bit SSL encryption, which is accepted as the industry standard level.
- Automatic 'time-out' feature
As a security measure, your Online Banking session will automatically shut down or time-out after a period of not being used. You should always log out and close your Online Banking session when you have finished.
You also have a role to play in security
It is recommended that you take the following actions to ensure online banking security:
- Download updates regularly to ensure your computer is protected with the latest antivirus and firewall protection software at all times
- Choose a security answer that is easy for you to remember, but not easy for someone else to guess. Security answers that combine alphabetical and numerical characters are generally harder to guess (e.g. a7g3cy91)
- Do not choose a security answer that you use for other services such as emails. It should be unique.
- Change your security answer on a regular basis
- Never reveal your online banking security answer to anyone. HSBC staff will never ask for your security answer
- Do not write your Online Banking username together with your security answer. Do not write your security answer in a recognizable format and never leave your logon details with your security device
- Disable the functions on your computer or browsers that remember logon details.
If you suspect someone has access to your online banking details, call us immediately on +374 (60) 655 444.
Frequently Asked Questions
Setting / Changing your Security device PIN
Why do I need to set up a PIN for the new Security device?Expanded press enter to collapse Collapsed press enter to expand
How many digits can I choose for the PIN?Expanded press enter to collapse Collapsed press enter to expand
How do I set up a new PIN?Expanded press enter to collapse Collapsed press enter to expand
Activating the new security device
How do I start using my new security device?Expanded press enter to collapse Collapsed press enter to expand
How do I turn on the new security device?Expanded press enter to collapse Collapsed press enter to expand
HSBC Secure Key: Troubleshooting guide
New PINExpanded press enter to collapse Collapsed press enter to expand
Fail PINExpanded press enter to collapse Collapsed press enter to expand
PIN not SafeExpanded press enter to collapse Collapsed press enter to expand
Fail 1, 2 or 3Expanded press enter to collapse Collapsed press enter to expand
ButtonExpanded press enter to collapse Collapsed press enter to expand
BatteryExpanded press enter to collapse Collapsed press enter to expand
Last updated on: 14/11/2019 10:46:28