Simple and secure

With just one phone call, your transactions are carried out with maximum security.

This is a simple and secure channel through which you may handle your everyday banking needs. Simply dial +374 (60) 655 000, choose your preferred language and start using HSBC Armenia Phone Banking services.

The service is available 7 days a week, 24 hours a day and without holidays. You may call us anytime from your home or anywhere else, and the voice prompts will guide you before you are connected to our customer service representatives.

Registration

You can apply for this service by visiting your nearest HSBC Armenia branch and singing the 'Agreement on processing of instructions submitted via telephone'.

Security

To ensure the validity of your transactions all conversations without exceptions are recorded and archived electronically, while all your transactions will also be recorded in your account regular statement. You will be asked security questions for identification purposes before conducting any transaction.

Service tariffs

Sign up fee

  • Individuals, including sole entrepreneurs - AMD 1,000
  • Legal entities - free of charge

Maintenance - free of charge

Banking services - as per tariff of charges

Provided services1

Accounts and transactions
 
Balance enquiry
  
Transaction details enquiry
  
Set up standing instructions*
  
Enquire on next instalment and balance of loan account
  
Change mailing/email addresses*
  
Accounts and transactions
Balance enquiry
    
Accounts and transactions
Transaction details enquiry
    
Accounts and transactions
Set up standing instructions*
    
Accounts and transactions
Enquire on next instalment and balance of loan account
    
Accounts and transactions
Change mailing/email addresses*
    
Transfers and payments*
 
Transfer funds between own accounts
  
Transfer funds to any bank located in Armenia2
  
Transfer to overseas banks2
  
Pay credit card bills
  
Repay a loan
  
Transfers and payments*
Transfer funds between own accounts
    
Transfers and payments*
Transfer funds to any bank located in Armenia2
    
Transfers and payments*
Transfer to overseas banks2
    
Transfers and payments*
Pay credit card bills
    
Transfers and payments*
Repay a loan
    
Enquiries
 
Enquire about deposit interest rates
  
Enquire about exchange rates
  
Enquire about HSBC Bank Armenia CJSC products and services
  
Enquiries
Enquire about deposit interest rates
    
Enquiries
Enquire about exchange rates
    
Enquiries
Enquire about HSBC Bank Armenia CJSC products and services
    
Other services*
 
Activate a card
  
Report lost and stolen card, give card transaction investigation instruction
  
Set up standing instructions*
  
Make a renewal of a card
  
Order a statement/advice
  
Give instructions on purchase and sale of securities (brokerage services)3
  
Other services*
Activate a card
    
Other services*
Report lost and stolen card, give card transaction investigation instruction
    
Other services*
Set up standing instructions*
    
Other services*
Make a renewal of a card
    
Other services*
Order a statement/advice
    
Other services*
Give instructions on purchase and sale of securities (brokerage services)3
    

Important note
The Bank may terminate the agreement on processing of instructions submitted via Telephone
banking (Phone Banking) signed between the Bank and the customer in case if no transaction is
done via Phone Banking during the last 12 months.

1 Some of the transactions that are not possible to effect outside standard working hours are subject to execution on the next banking day latest based on order received from you, except the card blocking service, that will be arranged immediately.

2 The maximum daily transaction limit is USD 10,000 or equivalent in other currencies.

3 Brokerage services are provided given the existence of an agreement on provision of brokerage services between the Bank and the Customer.

* Services are not available for legal entities.

Double saving of time and money

Enjoy preferential tariffs while using the below services via Phone Banking
Service
Existing tariff Preferential tariff
Money transfers in AMD within Armenia
300 AMD
free
ATM card replacement
3,000 AMD
Free1
Outward remittances (in USD/EUR)
0.3%(min 6,000 AMD)
0.1%(min 6,000 AMD)
Advices confirming bank account/loan information/balance
5,000 AMD*
1,000 AMD2*
Bank account statement / transaction advice copy if earlier than 6 months
3,000 AMD*
1,000 AMD3*

Double saving of time and money

Enjoy preferential tariffs while using the below services via Phone Banking
Service
Money transfers in AMD within Armenia
Existing tariff 300 AMD
Preferential tariff
free
Service
ATM card replacement
Existing tariff 3,000 AMD
Preferential tariff
Free1
Service
Outward remittances (in USD/EUR)
Existing tariff 0.3%(min 6,000 AMD)
Preferential tariff
0.1%(min 6,000 AMD)
Service
Advices confirming bank account/loan information/balance
Existing tariff 5,000 AMD*
Preferential tariff
1,000 AMD2*
Service
Bank account statement / transaction advice copy if earlier than 6 months
Existing tariff 3,000 AMD*
Preferential tariff
1,000 AMD3*

1 Replaced ATM card will be sent to the branch of your choice within 3 working days after receipt of the request.

2 Advice will be sent to the branch of your choice within 3-5 working days after receipt of the request.

3 Statement/transaction advice copy will be sent to the branch of your choice within 3-5 working days after receipt of the request.

* Inclusive of VAT.

Last updated on: 28/5/2019 04:36:00