Online Banking Service by HSBC Bank Armenia
What is online banking
What banking transactions can I perform with personal "online banking"?
What languages does "online banking support"?
Where can I get help on "online banking"?
Registration & Logon to "online banking"
What are the requirements to use Personal "Online Banking"?
How do I register for "online banking"?
I just registered for "online banking". Can I logon?
I have received my Security Token. How can I activate it?
What characters can I include in my First Name and Last name?
Where can I find my customer number?
What format does my customer number need to be input?
How will I receive my activation code?
The mobile number displayed on the verification page is incorrect. What should I do?
What if I don't receive my activation code?
Can I request a new activation code?
Registration is locked. What should I do?
What should be done if my mobile number is not available in the system or in case of mobile number absence?
What characters can I include in my username?
Can I use Armenian characters in my username?
What characters do I need to include in my password?
What characters can I include in my security answer?
Can I use another person's mobile phone number to register for Online Banking?
What characters can I include in my password?
I've forgotten my password and/or security question. How can I reset these?
Online Security Token
What is a Security Token (Device)?
Why do I need an Online Security Token?
Why should we use token in order to do banking online?
How do I take care of my Security Device?
What happens if the Security Device is faulty, stolen or lost?
I don't have my Secure Key - what should I do?
What if my telephone number is incorrect when generating a new activation code?
Where can I find the Secure Key serial number?
How can I reset my security key PIN?
Can I open a current, savings or term deposit account through "online banking"?
Is my Credit Card account balance online?
Payments and Transfers
How can I make my Credit Card payment?
When my Credit Card payments will be processed?
What type of transfers can I make?
What are my daily transaction limits for payments and transfers?
What are the cut-off times for making a transfer/payment?
Why is Security Token value required when making certain types of transfers/payments?
How can I make a Foreign Currency transfer to local bank in Armenia through personal "online banking"?
What is the difference between "Same as from account" and "Same as to account"?
When I make a transfer to Overseas Beneficiary bank account, the Country/City/Bank name I want to transfer money is not available in Beneficiary details Country/City/Bank drop down list. What should I do?
How do I stop or cancel a transfer/payment?
Can I amend an existing future dated payment/transfer instruction?
How can I access my existing payees’ list?
Can I make my loan payment through Personal "online banking"?
Can I make a loan payment to other local Armenian banks via Internet and Mobile Banking using "Loan Codes"?
How can I setup Alert notifications on my accounts?
Why does a pop-up window with security information appear occasionally after I click on a link?
Why do I have a problem trying to logon to "online banking" now whereas I didn't have a problem before"?
How does HSBC ensure "online banking security"?
How can I check if 128-bit encryption is being used?
How does HSBC protect against phishing scams?
What is a "Time out" feature?
Can I send secure e-mails to the Bank?
How do I know if I am connecting to HSBC Bank Armenia and not to other parties?
Last updated on: 12.06.20, 10:28