Top of main content

Internet security guidelines

  • Use security codes (username, memorable answer) different to the ones you have set for social networking websites or e-mail accounts (Facebook, Gmail, etc.)
  • Store your access codes separately from the Online Security Device (Token)
  • Never reveal your access codes for the Online Banking service. They are personal and for this reason HSBC will never ask for them, neither by phone, nor by e-mail
  • Do not respond messages and do not click on any links displayed in e-mail messages that ask for you to enter your personal data, for bank account numbers and cards or your Online Banking access codes, even if these e-mails appear to be sent by HSBC. They are sent by people attempting to extract your codes and gain access to your accounts
  • Use the HSBC Online Banking service only through the HSBC website and never through links displayed on other websites, search engines or e-mail messages. Make sure you are using secure web pages when entering personal, confidential data. The URL addresses of secure web pages begin with https instead of http
  • Ensure that you follow the correct procedure when logging on and off the Online Banking service. Particularly when logging off, select "Log off" instead of directly closing the browser window
  • Do not respond to messages that encourage you to wait or re-enter your access codes while being connected to the Online Banking service. Call the HSBC Contact Centre (+374 60 655 000), as it may be possible that your computer has been infected with viruses or malicious software
  • Update your computer with the latest software versions of the operating system and the Internet browsers (i.e. Windows Internet Explorer, Mozilla Firefox) at every chance. Use "Antivirus", "Firewall" and "Anti-Spyware" programs and keep them updated
  • Run regular scans on your computer for viruses and spyware software, using the latest versions and updates of the protection software you have installed
  • Avoid using computers in public areas and third parties (i.e. Internet cafes, airports, etc.). Your codes are more likely to be physically or electronically stolen in an environment that is not under your complete control
  • Check that you are actually within the HSBC website by verifying the address displayed on your browser
  • Delete temporary Internet files from your web browser on a regular basis
  • Check your computer using Anti-Spyware software for any installed spyware programs if you observe any of the following: Windows popping up on your screen with advertisement; your default web browser home page has been changed, but not by you; delays on computer commands or when surfing the Internet

Last updated on: 02.05.22, 08:26

Please, familiarize yourself with the special guidelines of user behavior on our Social Media accounts.