Financial Mediator

In case of applying to the Financial System Mediator the dispute between you and the Bank will be settled by the Mediator through the procedure defined by the Law "On the Financial System Mediator" of the Republic of Armenia. The services of the Mediator are free of charge.
 

If you have a complaint, firstly you have to apply to the Bank. The Bank is obliged to reply to your complaint within 10 working days. After the receipt of the response from the Bank or not receiving it within the above mentioned period You can apply to the Financial System Mediator.

The Financial System Mediator cannot examine your complaint, if:

1. You have not received the Bank’s response or the period of 10 working days after the submission of the complaint has not expired
   
2. You do not claim for any monetary or other property compensation (except claims regarding crediting information), the amount of compensation claimed by You exceeds AMD 10 million (or its equivalent in other currency)
   
3. More than six months have passed since the receipt of the response from the Bank
4. The action or inaction complained by you has taken place before 02 August, 2008
5. The legal entity or individual entrepreneur is not considered a micro-enterprise as per RA Tax Legislation as at the date of application to the Financial System Mediator
   
6. Other rejection bases according to the Law exist
   

Also please be advised that the Financial System Mediator cannot examine your complaint, if it is already being examined by the court (or by the arbitration tribunal) or the Financial System Mediator or there is a respective decision concerning that complaint.

* Dear Customer, please kindly be advised that the Bank has waived its right to appeal the decisions of the Financial System Mediator, if the property claim requested by you does not exceed AMD 250,000 (two hundred and fifty thousand) or its equivalent in other currency. This means that the Bank cannot appeal the decisions made by the Financial System Mediator, against the Bank through the judicial system if the amount argued does not exceed AMD 250,000 (two hundred and fifty thousand) or its equivalent in other currency.

Contact details

Address: “Elite Plaza” Business Centre, 7th floor,
15 Khorenatsi str., Yerevan, 0010, RA  
Telephone: +374 (60) 70 11 11  
Fax: +374 (10) 58 24 21  
E-mail: info@fsm.am

Working hours: Every day from 9:00 am to 6:00 pm excluding weekends and holidays.

Last updated on: 28.06.22, 03:22