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Avoiding fraud

Learn how you can stay safe online and protect yourself against coronavirus scams.

Avoiding fraud

You may have heard that some criminals have taken advantage of the coronavirus situation to target the unwary.

They may try to do this through:

  • text messages
  • phishing emails
  • malware
  • phone calls to your home or mobile phone

Often, they'll claim to be contacting you on behalf of your bank, the government, the World Health Organisation or other trusted agencies.

But there are some precautions you can take so you don't fall victim to fraud.

  • don't open emails from sources you don't know. Only open attachments or visit lines that you can trust
  • stay wary of emails that look strange or unusual, even if they appear to come from a trusted source. This could indicate that the sender's email account has been compromised and is being used to send phishing emails. You can contact the sender directly through other means of communication to verify if the email is legitimate
  • don't download or open attachments from senders you don't recognise. They may contain malware intended to spy on your device
  • don't provide personal information such as ATM or credit card numbers, passwords, PINs or any other banking details to anyone. Before entering your personal credentials on any webpage, check that there's a lock icon next to the URL or that the URL starts with HTTPS. These are signs that your connection is secure

Remember, we will never ask you for your PIN, password, CVV, online banking credentials or transaction codes. We will never ask you to move your money to other accounts either.

Last published on: 05.05.20, 04:02