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Avoiding fraud

Learn about common scams and precautionary measures you can take to protect yourself when using our banking services

At HSBC, our aim is to ensure your money is always kept safe with us. To help ensure your money is protected, it's important to be aware of the different methods that fraudsters may use to target your funds.

On this page we outline some of the most important things you should consider in order to access our banking services in a safe and secure way. 

Be vigilant

  • be wary of unsolicited approaches by phone, email or messaging services (Viber, WhatsApp, Telegram, etc.) You should never share personal information or verify your security details via these channels. This includes information such as your online banking login details, Credit or Debit card PINs and 3D Secure Passwords
  • beware of instructions to reply to an email, download an attachment, complete a form or click through to a website in order to verify your account

How to protect yourself

  • watch out for fake websites. Fraudsters can easily create websites that look just like official ones. Check the URL of the website, it may look like a close copy of a genuine one or may contain a recognisable name
  • to validate that a website is genuine, make sure there is 'https' at the start of the URL. There should also be a padlock to the left of the browser which indicates a secure mode
  • stay wary of emails that look strange or unusual, even if they appear to come from a trusted source. This could indicate that the sender's email account has been compromised and is being used to send phishing emails. You can contact the sender directly through other means of communication to verify if the email is legitimate
  • don't open attachments or click on links if you suspect they may not be genuine. They may contain malware intended to spy on your device
  • don’t provide your sensitive information, including payment card details, to anybody or in response to any email that might initially seem to be from a legitimate service provider. Remember, we will never ask you for your PIN, password, CVV, online banking credentials or transaction codes. We will never ask you to move your money to other accounts either
  • keep your browser up to date. Modern browser software offers increased protection against fake websites, so by keeping your software updated, you can make it harder for viruses to infect your devices
  • beware false giveaways or extremely cheap items on social sites, which are usually scams aimed at tricking a buyer into paying for never received or very cheap variations of the advertised goods. These websites are likely to steal your card details and use them afterwards
  • check your credit card or account statements carefully to ensure that the correct amount has been debited, and also that no further unauthorized transactions have taken place as a result of the genuine ones 

If you think you have been victim of fraud or a scam - act fast and contact us immediately.

We also would like to remind you that Security rules for using ATM and Credit Cards are presented on our website and are updated regularly to increase awareness among our customers. 

Last published on: 20.04.21, 11:40