Simple and secure
With just one phone call, your transactions are carried out with maximum security.
This is a simple and secure channel through which you may handle your everyday banking needs. Simply dial +374 (60) 655 000, choose your preferred language and start using HSBC Armenia Phone Banking services.
The service is available 7 days a week, 24 hours a day and without holidays. You may call us anytime from your home or anywhere else, and the voice prompts will guide you before you are connected to our customer service representatives.
Registration
You can apply for this service by visiting your nearest HSBC Armenia branch and singing the 'Agreement on processing of instructions submitted via telephone'.
Security
To ensure the validity of your transactions all conversations without exceptions are recorded and archived electronically, while all your transactions will also be recorded in your account regular statement. You will be asked security questions for identification purposes before conducting any transaction.
Service tariffs
Sign up fee
- Individuals, including sole entrepreneurs - AMD 1,000
- Legal entities - free of charge
Maintenance - free of charge
Banking services - as per tariff of charges
Provided services1
| Accounts and transactions |
|
|---|---|
| Balance enquiry |
|
| Transaction details enquiry |
|
| Set up standing instructions* |
|
| Enquire on next instalment and balance of loan account |
|
| Change mailing/email addresses* |
| Accounts and transactions |
Balance enquiry |
|---|---|
| Accounts and transactions |
Transaction details enquiry |
| Accounts and transactions |
Set up standing instructions* |
| Accounts and transactions |
Enquire on next instalment and balance of loan account |
| Accounts and transactions |
Change mailing/email addresses* |
| Transfers and payments* |
|
|---|---|
| Transfer funds between own accounts |
|
| Transfer funds to any bank located in Armenia2 |
|
| Transfer to overseas banks2 |
|
| Pay credit card bills |
|
| Repay a loan |
| Transfers and payments* |
Transfer funds between own accounts |
|---|---|
| Transfers and payments* |
Transfer funds to any bank located in Armenia2 |
| Transfers and payments* |
Transfer to overseas banks2 |
| Transfers and payments* |
Pay credit card bills |
| Transfers and payments* |
Repay a loan |
| Enquiries |
|
|---|---|
| Enquire about deposit interest rates |
|
| Enquire about exchange rates |
|
| Enquire about HSBC Bank Armenia CJSC products and services |
| Enquiries |
Enquire about deposit interest rates |
|---|---|
| Enquiries |
Enquire about exchange rates |
| Enquiries |
Enquire about HSBC Bank Armenia CJSC products and services |
| Other services* |
|
|---|---|
| Activate a card |
|
| Report lost and stolen card, give card transaction investigation instruction |
|
| Set up standing instructions* |
|
| Make a renewal of a card |
|
| Order a statement/advice |
|
| Give instructions on purchase and sale of securities (brokerage services)3 |
| Other services* |
Activate a card |
|---|---|
| Other services* |
Report lost and stolen card, give card transaction investigation instruction |
| Other services* |
Set up standing instructions* |
| Other services* |
Make a renewal of a card |
| Other services* |
Order a statement/advice |
| Other services* |
Give instructions on purchase and sale of securities (brokerage services)3 |
Important note
The Bank may terminate the agreement on processing of instructions submitted via Telephone
banking (Phone Banking) signed between the Bank and the customer in case if no transaction is
done via Phone Banking during the last 12 months.
1 Some of the transactions that are not possible to effect outside standard working hours are subject to execution on the next banking day latest based on order received from you, except the card blocking service, that will be arranged immediately.
2 The maximum daily transaction limit is USD 10,000 or equivalent in other currencies.
3 Brokerage services are provided given the existence of an agreement on provision of brokerage services between the Bank and the Customer.
| Service |
Existing tariff | Preferential tariff |
|---|---|---|
| ATM card replacement |
3,000 AMD |
Free1 |
| Outward remittances (in USD/EUR) |
0.3%(min 6,000 AMD) |
0.1%(min 6,000 AMD) |
| Advices confirming bank account/loan information/balance |
5,000 AMD* |
1,000 AMD2* |
| Bank account statement / transaction advice copy if earlier than 6 months |
3,000 AMD* |
1,000 AMD3* |
| Service |
ATM card replacement |
|---|---|
| Existing tariff |
3,000 AMD |
| Preferential tariff |
Free1 |
| Service |
Outward remittances (in USD/EUR) |
| Existing tariff |
0.3%(min 6,000 AMD) |
| Preferential tariff |
0.1%(min 6,000 AMD) |
| Service |
Advices confirming bank account/loan information/balance |
| Existing tariff |
5,000 AMD* |
| Preferential tariff |
1,000 AMD2* |
| Service |
Bank account statement / transaction advice copy if earlier than 6 months |
| Existing tariff |
3,000 AMD* |
| Preferential tariff |
1,000 AMD3* |
1 Replaced ATM card will be sent to the branch of your choice within 3 working days after receipt of the request.
2 Advice will be sent to the branch of your choice within 3-5 working days after receipt of the request.
3 Statement/transaction advice copy will be sent to the branch of your choice within 3-5 working days after receipt of the request.
Last updated on: 06.03.23, 12:38