Mobile banking Frequently Asked Questions

Both mobile and online Banking services are designed to provide our customers with a cutting-edge digital experience and are presented on a shared platform, meaning that any customization, like adding payees, saving transfers, etc. that you have done in online banking will still be accessible in mobile banking.

However, the mobile banking app provides limited functionality, as there are certain transactions that cannot be performed via mobile, and you need to log on to online oanking.

The app can be used on smartphones and tablets. It will be available on iPhone®, iPad® and iPod Touch with an operating system of iOS 10 or higher and on Androids^TM with an operating system of 5 or higher.

You will need to be online at all times when downloading or using the app. The application can be found at the Apple App Store^SM (for Apple devices) and Google Play^TM (for Android^TM devices). To download the mobile app, search by typing 'HSBC Armenia' and choose the App with the HSBC logo. Follow instructions on screen to download, setup and use the app.

Log on to online banking to create your mobile banking password. You will then use the above mentioned password along with your online banking username and SMS PIN (one-time activation code for HSBC mobile banking registration) to create a 6-digit PIN code to log on to the app. Alternatively, you can use your username and your online banking Security device for creation of 6-digit PIN code to access the app.

You need to be an online banking user to use our mobile banking application. To use to the mobile banking app, you need to have your online banking username, Security Device or a mobile banking password created via online banking.

You can download the application for free, however, you need to sign-up for online banking first to be able to use the mobile app.

Yes, however, we strongly recommend that you only use the App via secured networks. Connecting through a public Wi-Fi or hotspot can compromise your mobile security and put your information at risk. Take the necessary precautions to ensure that your mobile device is always secure. Furthermore, you may be charged by your mobile network provider for the use of internet connection when accessing the App. These charges may vary if you access the App when abroad. Limitations to use or download this mobile banking app may apply in some countries and regions around the world.

Yes, you will need your existing online banking username and online banking security device to set up a 6-digit PIN code to access mobile banking. In addition to the above credentials, you may also create a mobile banking password via online banking to set up the 6-digit PIN code for mobile banking app by using your username, mobile password and SMS PIN (one-time activation code for HSBC mobile banking registration).

No, you cannot log on to online banking if your mobile banking account has been locked due to wrong log on credentials entered several times. You will need to contact our online banking support centre at +374 (60) 655 444 to unlock your credentials and log on to online or mobile banking.

We have ensured that no data about your account is stored on the phone itself. Each time you access the app and enter your security details correctly you will be securely connected to our servers. Always remember to log out when you have finished. We would also encourage customers to take precautions when using their mobile devices in a public area. To protect your mobile phone use a PIN or passcode to stop your mobile opening up for anyone else. This helps opportunists from accessing your lost or stolen phone.

Keep your passwords and security details safe, so no one else can access your online accounts. Your password should be unique and very well protected. It is important that you do not save any passwords and/or security details on your mobile phone or tablet. If you are worried that your password or security details have been compromised, or if you have lost your phone, please immediately contact the Bank at +374 (60) 655 444, in addition please change your mobile banking password and other security details immediately.

Mobile banking application will time out automatically after 10 minutes of inactivity. Unlike online banking, there won't be a pop up message advising that it will time out.

Please always ensure to log out when you have finished using the app.

The app will be saved to your mobile device, so will not be affected if your SIM card or network changes. If you are changing your mobile device, then delete the app from your mobile device and reinstall it on your new device. This will not affect your account or your log on details and your password will remain the same.

You can do the following transactions via mobile banking app:

• transfers between your own accounts 
• transfers to third parties including other accounts in HSBC Bank Armenia, local Armenian banks
• credit card payment to payees added via online banking

All credit card payees added via online banking to your account will be available in mobile as well and you can make payments choosing such payees. However, if you wish to add more payees, you need to log on to online banking, navigate to 'Transfer' section, select 'New payment to a HSBC Armenia Credit Card' and follow the instructions on screen. You will need to have your security device with you in order to add a new credit card payee via online banking.

The following types of transfers can be made via the mobile app:

1. Transfer between your HSBC accounts
2. Transfer to other HSBC account
3. Transfer to Local Beneficiary

You can also access Saved Transfers done via online banking and make transfers to saved payees as well.

In mobile banking you can also make future dated transfers, however there is no possibility of setting recurring transfers via mobile. For setting recurring transfers you will need to log on to online banking system.

You can perform the majority of transactions without using security device, however, for certain transactions like new transfers to third parties you will be asked to enter the security code generated by your security device.