Customers rights

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Customer Rights


Dear Customer,

We would like to inform that you are welcome to receive the following information about HSBC Bank Armenia cjsc:

1) Information and copies of documents stipulated in the subsection 3 of article 20 and subsection 2 of article 43 of Republic of Armenia Law on Banks and Banking Activity, particularly:

  1. Last annual and quarterly financial statements, as well as the copy of the independent audit report,
  2. Statement about annual general meeting of the Bank,
  3. Copies of resolutions on payment of dividends by the Bank and the copy of Dividend policy,
  4. Information on persons having significant participation in the Bank,
  5. Information on Board members and members of executive body of the Bank,
  6. Copies of the registration certificate and the Charter of the Bank.

2) Information and copies of documents stipulated in the articles 65 of Republic of Armenia Law on Security Market.

Please address your requests to Customer Service Department.

The requested information and copies of documents will be provided within three business days. A charge of AMD 50 per page shall be applied for providing the copies of documents.

HSBC Bank Armenia cjsc Information/documentation request form (PDF, 25KB)

HSBC Bank Armenia CJSC Customer Complaint handling procedure (PDF, 36KB)

What to do if you have a complaint? (Appendix 1) (PDF, 245KB)

Complaint Presentment Form (Appendix 2) (PDF, 72KB)

Dear Customer

We're committed to providing you with a first-class service. Sometimes things go wrong, and we'd like to have the opportunity to put them right. If there's something you're not happy with then you may submit your complaint/claim to any of our branches, via telephone
+374 (60) 655 000 or e-mail

Note: In case of discrepancies between the Armenian and English versions of this page, the Armenian version shall prevail.

Last updated on: 18/04/2017 15:00