General Terms and Conditions

General Terms and Conditions for the Operation of Customer Bank Accounts, Bank Deposits, Electronic Banking and Other Banking Services (for individuals, including sole entrepreneurs)

General Provisions

1. The General Terms and Conditions for the Operation of Customer Bank Accounts, Bank Deposits, Electronic Banking and Other Banking services (General Terms and Conditions) set forth herein govern banking transactions between HSBC Bank Armenia cjsc (the Bank, including its successors and assigns) and the person or persons, including sole entrepreneurs (the Customer,"You”,"Your” pronouns refer to the Customer) signing the bank account opening form and such other sample document as may be designed by the Bank for a specific type of service rendered by the Bank.
2. Signature of the Customer under the bank account opening form or other sample document designed by the Bank for specific services shall constitute an acceptance of these General Terms and Conditions herein and other rules and conditions set by the Bank for services, as may be amended from time to time by the Bank by notifying the Customer in the manner stipulated by the law or in the manner agreed between the Bank and the Customer.
3. The sample bank account opening form, transaction forms and other similar sample documents may be amended by the Bank from time to time. These General Terms and Conditions are deemed to be primary and all the sample forms, documents for dealings on the bank accounts, services, and other mandatory procedures and conditions approved (to be approved) by the Bank shall be applicable as far as they do not contradict these General Terms and Conditions unless such forms, documents, mandatory procedures and conditions provide otherwise.
4. The Bank is entitled to refuse acceptance of documents presented by the Customer for conducting any transaction if the form of such documents (and also the content) differs from the one approved by the Bank.
5. Commission fee will be charged by the Bank for the services rendered to the Customer in accordance with the Bank’s respective Tariff of Charges. The Tariff of Charges is available for the Customers at the Bank’s premises and the Bank’s web-site www.hsbc.am. The Tariff of Charges may be amended unilaterally by the Bank by notifying the Customers thereon within the term and in accordance with the procedure stipulated by the law or in the manner agreed between the Bank and the Customer. All the charges defined under the Tariff of Charges will be levied in Armenian Drams (AMD).The fees defined under the Tariff of Charges are normally charged from the bank account of the respective transaction, and in case of foreign currency bank account the Bank shall be entitled to convert the respective amount of the foreign currency into AMD at the average rate published by the Central Bank for that currency or the Bank’s respective exchange rate and apply the respective charge.
6. The Bank reserves the right to charge from the Customer the expenses of deliveries related to the services.
7. The Bank shall implement duly filed authentic instructions for implementation of transactions and operations presented by or on behalf of the Customer. The Customer shall be liable for any risk, possible losses and expenses resulting from implementation of instructions, and such loss and expenses shall not be subject to compensation by the Bank, nor any of its employees or agents.
8. All bank account balances and expected funds, deposits, accrued and future interest, banknotes denominated in any currency, securities, bills, gold and other valuables of the Customer held with the Bank shall be deemed to be a security against the liability of the Customer to the Bank which arose with respect to bank account maintenance by the Bank or for any other reason whatsoever (including with respect to interest, commission fees and other charges) and the Bank shall have the right of pledge with respect to the latter. The Bank shall be entitled to make a set off against liabilities which arose for any of the reasons described above without any acceptance by the Customer and without compiling any additional document.
9. The Customer shall not be entitled without the prior written approval of the Bank to assign to other persons any present or future right towards the Bank with respect to any services rendered by the Bank.
10. The Customer shall not be entitled, except with the prior written approval of the Bank, to pledge any expected or current funds or any other valuables held with the Bank.
11. The Bank shall not be held liable for any loss, damage or delay resulting from any actions by state bodies or from force majeure circumstances, including equipment default or any interruption of electricity supply.
12. Any failure or delay by the Bank in exercising protection of its interests in its relations with the Customers may not be viewed as a waiver thereof. The rights stipulated hereunder are cumulative and not exclusive of any other rights provided by the law.
13. These General Terms and Conditions are made and construed in accordance with the legislation of RoA. Any relations with respect to the services stipulated herein and not regulated under these General Terms and Conditions will be subject to the legislation of RoA and where no respective provisions are stipulated under the legislation – to the business practice. Any disputes arising between the Bank and the Customer are subject to the jurisdiction of the courts of RoA. The Customer in cases stipulated by the law has a right to submit the claims in connection with the services hereunder to the Financial System Ombudsman. The explanatory bulletin for dispute settlement arising between the Bank and the Customer is attached to these General Terms and Conditions and makes inseparable part thereof. The Armenian version of the General Terms and Conditions prevails over the English version.
14. The Bank in accordance with the legislation of RoA shall be entitled to provide without prior notice to the Customer information about the Customer to other banks and credit organizations, credit bureaus, Deposit Insurance Fund at the latters demand or at its own initiative.
15. The Customer authorizes the Bank to use and process his/her personal data for the purpose of rendering services. The Bank shall be entitled to use the Customer’s electronic mail address, mobile phone number and other communication details for the purpose of sending to the Customer informative and advertising materials related to the services rendered by the Bank. The Customer hereby agrees, that for the purpose of processing the Customer’s data the Bank may use the services of HSBC Group member or other companies and shall be entitled to transfer to the latters such data. The Customer’s data shall be protected in accordance with privacy and security procedures of HSBC Group irrespective of whether such data is processed in or outside the territory of the Republic of Armenia and may be used only according to the instructions of the Bank. The Bank shall be liable for any losses incurred by the Customer if such losses result from negligence/breach of data protection privacy and security standards by these companies.
16. The Customer authorizes the Bank without prior notice to the Customer and at its sole discretion to provide his/her data to the companies cooperating with the Bank for the purpose of offering services to the Customers or improving the services rendered to the Customers.
17. According to Bank’s principles, internal regulations and Law of RoA “Combating money laundering and terrorism financing” the circulation of proceeds of criminal activity through banks is forbidden. In view of the above provisions of the Law and pursuant to requirements of money laundering legislation/regulations and internationally accepted practice, where any suspicions arise the Bank reserves the right to make any inquiry at its sole discretion on the source of any funds credited to, being credited by/in the name of the Customer. Respectively, the Bank may request to submit sufficient evidences of the lawful origin of funds. The Bank shall be entitled to block the questioned funds and/or suspend the use and/or disposal and/or possession of funds during such time until presentation of sufficient evidence. The Customer agrees to indemnify the Bank against any losses and claims in connection with the above. The Customer acknowledges and agrees that the Bank is obliged to comply with the requirements of the laws and other legal acts, as well as those of law-enforcement bodies which refer to the prevention of terrorism financing. Neither the Bank, nor any other company acting as a partner of the Bank, is liable for any direct or indirect loss incurred by any person (including the loss of anticipated income or interest payment) if such loss resulted fully or partially from fulfillment by the Bank of the requirements related to combating money laundering and terrorism financing.
18. Where any suspicions arise as to the authenticity of any documents, as well as Powers of Attorney (including certified by Notary Public) issued by the Customers in favour of third parties presented to the Bank for transacting with the Bank and/or receiving other services rendered by the Bank, the Bank shall be entitled to send such documents/Powers of Attorney to the respective authorized body for expertise to prove their authenticity and the Bank shall bear no liability for any loss incurred by the Customer due to the delay caused by such actions.
19. The procedure of communication and implementation of transactions through Internet, telephone/facsimile is stipulated in separate documents/procedures agreed between the Bank and the Customer, which shall be applied in addition to these General Terms and Conditions.

Bank Account

1. These conditions apply to all bank accounts of the Customer with the Bank irrespective of the currency and type of the bank account (including savings or current accounts). The list of documents required for opening a bank account by the Customer is defined by the Bank and may be amended from time to time. Time periods for implementation of transactions are defined by the Bank unless otherwise provided under these General Terms and Conditions, other documents approved by the Bank or legal acts.
2. If sufficient funds are not available on the bank account of the Customer for implementing the instructions of the latter, the Bank shall have the right to make payment from the Customer bank account at its discretion. The paid amounts shall be considered as loan provided to the Customer with respective amount from the day of making such payment on terms agreed between the Bank and the Customer: such loan is subject to immediate repayment by the Customer if the Bank and the Customer do not agree otherwise and interest may be accrued and/or service charges may be applied on such loan. Interest shall accrue on daily basis on the debit balance of the bank account. Irrespective of the currency of the bank account the interest shall be paid in AMD. Where the respective interest amount is debited from foreign currency bank accounts of the Customer, the Bank shall be entitled to convert the respective amount into AMD at the respective exchange rate of the Bank as of the debiting date and charge the respective amount.
3. For specific types of bank accounts, the Bank may at its discretion provide to the Customer a cheque book. The Customer shall exercise due care when drawing any cheque and shall be bound by the conditions as may be amended by the Bank from time to time.
4. The Bank may issue a savings passbook for specific types of bank accounts and such bank accounts shall be governed by "Rules for Passbook Savings Bank Accounts" printed in the passbook. Those rules apply in addition to these General Terms and Conditions. The Bank recommends that the Customer presents the passbook regularly to the Bank for making updates. The data reflected in the passbook shall be deemed to be a valid notice of transactions conducted on the bank account. It is the responsibility of the Customer to check the accuracy of entries in the savings passbook and notify the Bank of any errors therein within 30 days of the date of such statement. The Bank shall not be held liable for any losses due to unawareness of the transactions by the Customer resulting from the failure by the latter to update his/her passbook.
5. The Bank will provide to the Customer a monthly statement for bank accounts in the manner stipulated by the Law or agreed with the Customer. The Bank is not obliged to provide a monthly statement to the Customer if no debit/credit has been made from/to the respective bank account during the given month. Information reflected in the statement shall be deemed to be a valid notice of transactions conducted on the bank account. It is the responsibility of the Customer to check the accuracy of the statement and notify the Bank of any errors therein within 30 days of the date of such statement. The Bank shall not be held liable for any losses incurred by the Customer due to errors, theft, loss or for disclosure of information which may arise in connection with the postal delivery of the statements.
6. The Bank shall be entitled without further authorization of the Customer or prior notification to the Customer to debit from the bank account all taxes subject to levy by the Bank in accordance with the legislation of RoA.
7. Bank accounts with zero balances may be closed by the Bank after three months- for bank accounts of individuals and after six months- for bank accounts of sole entrepreneurs.
8. Deposits and withdrawals may be made at any branch of the Bank in the Republic of Armenia subject to availability of satisfactory evidence of identity or via the Bank's ATM Card, including by the use of any on-site or off-site Automated Teller Machine (ATM) of the Bank.
9. Conversion from one currency to another shall be made at the Bank's respective exchange rate as regularly defined by the Bank. By giving a respective instruction to the Bank for effecting a transfer from a bank account in one currency to a bank account in another currency (including through ATM), the Customer undertakes and confirms that he/she agrees to the conversion of currency at the exchange rate defined by the Bank.
10. The Customer agrees that the Bank is entitled to make a currency conversion transaction at the exchange rate defined by itself in order to credit the Customer’s respective bank account with amounts transferred/paid in favour of the Customer in other currency.
11. The Bank is authorized to debit the bank account of the Customer for all cheques, payment instructions duly signed in accordance with the current signing authority provided to the Bank on signature card or other forms accepted by Bank.
12. The Customer agrees to indemnify the Bank against any expenses and losses incurred by the Bank with respect to implementation of Customer's instructions and the Bank shall be entitled to debit the Customer's bank accounts with any such amounts.
13. The Bank shall accept the payment instructions on the days and at the time defined by itself. The payment instructions received on any other day and at other time during the day shall be deemed to be received on the next working day following the day of receipt. For processing the payment instructions, the Bank shall be entitled to request from the Customer additional information/approval related to the instruction and shall process the Customer instruction only upon receipt of such information/approval. If it is not possible to receive the additional information/approval from the Customer the Bank reserves the right to decline to process the Customer instruction. The Customer shall be advised on non-acceptance of the payment instruction verbally and/or in writing. The Bank is not obliged to notify the Customer on receipt of payment instruction on payment of funds to the Customer.
14. Acting only as the Customer's collection agent, the Bank may agree to accept, but without assuming any responsibility for their payment, cheques, bank drafts, and similar payment instruments drawn or endorsed in favour of the Customer for deposit to bank account. For this purpose, the Bank's offices, correspondents or other agents appointed by the Bank shall be deemed to be the Customer's agents.
15. The Bank or its agents shall not be held liable for the loss, damage or dishonour of a cheque or other instrument or for the failure to credit, late payment or presentation, validity, any delay in crediting the bank account or non payment and return of cheques, payment instructions, bank drafts or other instruments through the fault of the Customer. The Bank or its agents shall not be held liable for any loss of the Customer due to suspending the transfer of funds or freezing the funds transferred based on the Customer’s payment instructions in accordance with the legislation of foreign states. The Bank or its agents shall process all transactions on best effort basis in compliance with local regulations.
16. Proceeds of cheques or other instruments shall be available for withdrawal by the Customer within one month after collection of the amounts of cheques or other instruments by the Bank.
17. The rate of interest payable on respective bank account shall be displayed at the Bank's branches, the Bank’s web-site and/or publicized in any other way and may equal 0% or any other percentage. Interest accrued on any bank account are paid in Armenian Drams irrespective of the currency of bank account.
18. Bank Accounts maintained for Minors shall be operated by the parents or legally appointed guardian until the Minor attains the age of 18. The Minors between the age of 14-18 are entitled to open bank accounts and dispose the funds available on such bank accounts in accordance with the Law without the consent of parents or guardians.
19. The Bank shall have the right at any time to use the funds available on the bank accounts of the Customer with the Bank (irrespective of the currency) for the satisfaction of any indebtedness of the Customer to the Bank irrespective of currency and its legal ground, as well as charge/record the amount of Customer’s indebtedness from/on respective bank account of the Customer. For the purposes of such set-off, the Bank is authorized, if necessary, to exchange various currencies available on different bank accounts of the Customer at the exchange rate defined by the Bank for the respective currency and charge the respective amount. The Customer hereby agrees, that for the purpose of satisfaction of any indebtedness of the Customer to the Bank (irrespective of the currency and its legal ground) the Bank may request other banks operating in territory of the Republic of Armenia to debit the amounts of Customer indebtedness from the Customer bank accounts with those banks and transfer these amounts to the Bank.
20. In the event of death, incapacity, insolvency or bankruptcy (or other analogous, event or proceedings) of the Customer the Bank shall not be liable for any dealings on the bank account unless and until the Bank has received written notice of the same together with other satisfactory documentary evidence as determined by the Bank. In case of receiving a valid notice, the Bank shall suspend all dealings on the bank account until a duly appointed successor or court appointed officer has been suitably empowered to deal with the bank account.
21. The Customer may close the bank account by giving prior written notice at any time to the Bank after payment of all moneys due to the Bank at the time of such closing of the bank account. The Bank may on the bases of court orders or resolutions of the Central Bank terminate or suspend dealings on the bank account in the manner stipulated in the RoA legislation without filing a prior notice to the Customer or presenting a justification. The Bank shall have the right to close the bank account of the Customer at its discretion, if the legal acts or conditions set forth herein have been breached by the latter.
22. Any written demand or communication of the Bank shall be made in the manner and based on contact details agreed with the Customer. In case of sending notifications via post or document delivery service the Customer will be deemed to be duly advised on the date of providing the respective communication or other similar document by the Bank to the postal service or the company carrying out document delivery. The Customer shall advise the Bank without delay of any change in address, residency status, and/ or in the information and documents submitted to the Bank. If the Customer fails to advise the Bank on any such change the Bank shall not be liable for any loss incurred by the Customer as a result of making transactions with bank account based on the documents/information available at the Bank.

Bank Deposit

1. The conditions set forth herein govern the relations between the Bank and the person or persons (the Customer) signing any sample bank deposit opening form approved by the Bank in addition to the provisions related to bank accounts.
2. The rate of interest payable on bank deposit shall be displayed at the Bank's branches, at the Bank’s web-site and/or in any other way. The interest rate defined by the Bank at the moment of opening of a term deposit shall remain unchanged during the entire period of the deposit agreement unless provided otherwise for particular types of deposits. The interest on each deposit is payable upon maturity of the deposit or as otherwise agreed. Any interest payable on the deposit, irrespective of its currency, shall be paid in Armenian Drams.
3. The term deposits of the Customers shall be paid at the first demand of the depositor.
4. In case of early termination of the term deposit agreement at the request of the Customer or due to other reason beyond the control of the Bank the payable interest shall be calculated at the rate agreed between the Bank and the Customer.

Electronic Banking Services

1. The conditions set forth herein govern all transactions effected by the ATM Card (the Card) issued by the Bank to the Customer.
2. The Card shall remain the property of the Bank, and the Customer shall surrender the Card to the Bank immediately upon request. The Bank may withdraw at any time all rights and privileges of the Customer pertaining to the Card.
3. The Card and Personal Identity Number (PIN) are issued to the Customer entirely at the Customer's risk, and the Bank shall bear no liability whatsoever for any loss/damage arising from the use of the Card and PIN however caused unless the cause is the result of an act or error of the Bank.
4. The Customer shall at all times remain liable for any transactions made by use of the Card and shall indemnify the Bank for all loss/damage however caused by unauthorized use of the Card or PIN.
5. The Customer shall exercise due care to prevent the Card and details of the PIN being lost or stolen and shall notify the Bank immediately and confirm in writing any loss or theft. The Bank cannot be held responsible in case of a lost or stolen card/PIN is used prior to receipt of written notice of loss.
6. The Bank's record of transactions processed by the use of the Card shall be deemed to be a documentary evidence of the transactions.
7. The Bank shall debit the Customer's bank account with the amount of any withdrawal/transfer effected by use of the Card. Transactions effected in foreign currencies shall be effected at the exchange rate as determined by the Bank on the day of such transaction.
8. The Bank shall debit the Customer's bank account with all expenses related to the issuing, maintenance of the Card and, if necessary, any replacement thereof.
9. Cash withdrawals from other Bank's ATMs may be subject to a cash withdrawal fee fixed by the Bank.
10. The Customer shall not disclose the PIN to any other persons without the prior written consent of the Bank.
11. The Bank shall not be liable for any loss or damage arising directly or indirectly from any malfunction/failure of the Card or ATM, temporary insufficiency of funds in such machines or other similar reason (irrespective of the fact which bank appears to be the owner or lessee of the subject ATM).
12. Any cash or cheque deposited by use of the Card shall only be credited to the Customer's bank account after verification by the Bank, after which such deposits shall be regarded as having been received by the Bank and credited to the Customer's bank account.
13. The Customer shall be jointly and severally responsible for all transactions processed by the use of the Card issued to one or more of the holders of joint bank account.
14. The Card shall be immediately returned to the Bank in the event of the Customer's death or closure of the bank account.
15. Use of the Card in cases of making any change to these General Terms and Conditions will constitute acceptance without reservation by the Customer of such change.

NOTICE
On procedure and terms of the Guarantee of deposit compensation

Dear Depositor,

The Guarantor of your deposit is the Deposit Guarantee Fund (hereinafter the Fund). The location of the Fund:

6 V. Sargsyan str., Yerevan Republic of Armenia, telephone: + (37410) 58 35 14, Website: www.adgf.am

All the definitions within this Notice are in compliance with the definitions of the Law of Republic of Armenia “On Guarantee of Compensation for the Banking Deposits of Physical Persons” (hereinafter the Law).

Compensation Event

Your guaranteed deposit is subject to compensation in the following events:

1. If the Bank in accordance with the legislation of Republic of Armenia is recognized as insolvent and the fact of incapacity to repay the deposits, within the terms defined by the agreement and the law, is approved by the Board resolution of the Central Bank of Republic of Armenia (hereinafter the Central Bank); or
2. If the bank in accordance with the procedure defined by the legislation of Republic of Armenia is recognized as bankrupt (hereinafter the Insolvent Bank).

The Maximum Amount and the Calculation Method of the Guaranteed Deposit

The calculation method of the guaranteed deposits is defined by the Board Resolution of the Central Bank no. 261-N dated 26 August, 2008.

The guaranteed limits of the deposits are the following:

If you have separate banking deposit in the insolvent bank and at the same time you are an owner of joint banking deposit within the same bank, you are guaranteed for the sum of your separate banking deposit and your portion of the joint banking deposit - in accordance to the procedure and the amount stipulated in the Law.

If you have an obligation towards the insolvent bank, the compensated amount is calculated based on the positive difference between your banking deposit and the obligation - in accordance to the procedure and the amount stipulated in the Law.

The joint banking deposit of two or more depositors is considered separate deposit of each depositor in the portion defined by the agreement. If the portions of the depositors of the joint banking deposit are not defined in the agreement, the joint deposit is equally divided between the depositors.

The banking deposit is compensated only in Armenian drams. The dram equivalence of banking deposit in foreign currency is determined by the currency market average exchange rate published by the Central Bank on the day the compensation event has occurred.

Your banking deposit is not compensated if on the date of compensation occurrence the deposit is less than 1000 Armenian drams.

Unguaranteed Banking Deposit

Your banking deposit is unguaranteed if:
a) you are a manager of the respective bank and(or) a family member of the latter,
b) you have a significant shareholding in the respective bank and (or) its family member,
c) you, as an owner (co-owner) of the deposit waive your right to the respective portion of the deposit,
d) your deposit has been qualified as proceeds generated from criminal activity unless you prove to the contrary,
e) your deposit has been placed with the respective bank at an interest rate exceeding 1.5 times the interest rate stipulated by the public agreement of the bank for similar deposits,
f) your deposit is placed with a branch of the respective bank established outside the Republic of Armenia.

The Procedure and the Terms on Compensation of the Guaranteed Deposits

Within three days following the day of compensation event the Fund publishes the announcement on the compensation event. Within thirty days following the day of compensation event the Fund through the insolvent bank or any other bank starts the process of compensation of your deposits. The process starts upon the posting of the additional announcement on compensation by the Fund through the means of Mass Media. You may file a written claim no later than within one year period following the day of compensation event. If you don’t file a written claim within the mentioned period the Fund will not compensate your guaranteed deposit. The Fund must pay the compensations claimed by the depositors within three months period following the filing the written claim except in the cases stipulated by the Law.

After the compensation of the guaranteed deposit your monetary claim against the insolvent bank is deemed to be satisfied in proportion of the repaid amount. Any outstanding amount in excess of the maximum repayment limit is deemed to be the liability of the insolvent bank to you.

EXPLANATORY BULLETIN ON DISPUTE RESOLUTION

ATTENTION: Dear Customer, please kindly be informed that your rights can be protected both through judicial system and by the Financial System Mediator

In case of filing a claim to the Court the dispute between you “HSBC Bank Armenia” CJSC (hereinafter the Bank) will be settled by the court. You can file a claim to the court at any stage of examination of the complaint. The court decision can not be reviewed by the Financial System Mediator.

In case of applying to the Financial System Mediator the dispute between you and the Bank will be settled by the Mediator through the procedure defined by the Law “On the Financial System Mediator” of the Republic of Armenia. The services of the Mediator are free of charge. If you have a compliant, firstly you have to apply to the Bank. The Bank is obliged to reply to your complaint within 10 working days. After the receipt of the response from the Bank you can apply to the Financial System Mediator.

The Financial System Mediator can not examine your complaint, if:

1. the period of 10 working days after the submission of complaint has not expired;
2. you do not claim for any monetary or other property compensation, the amount of compensation claimed by you exceeds AMD 10 million (or its equivalent in other currency); or
3. more than six months have passed since the receipt of the response from the Bank; or
4. the action or inaction complained by you has taken place before 02 August, 2008.

Also please be advised that the Financial System Mediator can not examine your complaint, if it is examined by the court (or by the arbitration tribunal) or there is a court (arbitration tribunal) decision concerning that complaint.

* Dear Customer, please kindly be advised that the Bank has waived its right to appeal the decisions of the Financial System Mediator, if the property claim requested by you does not exceed AMD 250,000 (two hundred and fifty thousand) or its equivalent in other currency and the amount of the transaction does not exceed AMD 500,000 (five hundred thousand) or its equivalent in other currency.

This means that the Bank can not appeal the decisions made by the Financial System Mediator against the Bank through the judicial system if the amount argued does not exceed AMD 250,000 (two hundred and fifty thousand) or its equivalent in other currency and the amount of the transaction does not exceed AMD 500,000 (five hundred thousand) or its equivalent in other currency.

Office of the Financial System Mediator
The Mediator: Piruz Sargsyan
Address: 26/1 Vazgen Sargsyan Street,
“Erebuni Plaza” Business Center, 4-th floor, 411 room, Yerevan 0010
Telephone: (37410) 582321, 582322, Fax: (37410) 582421
E-mail: info@fsm.am
website: www.fsm.am

You can also file a claim to the Central Bank of Armenia
Please be informed that it is not the responsibility of the Central Bank to settle the disputes between You and the Bank, however the Central Bank can impose penalties upon the Bank if it becomes evident that the Bank has breached the law.

Central Bank of the Republic of Armenia
Address: 6 Vazgen Sargsyan Street, Yerevan 0010
Telephone: (37410) 592697
Fax: (37410) 565496
E-mail: chairman@cba.am
website: www.cba.am

* Dear Customer, please kindly be advised that if you have signed an arbitration agreement with the Bank, the disputes arising out the contract signed between you and the Bank are subject to settlement by arbitration tribunal. You are banned from the right to appeal disputes arising out of the contract before the court. As a rule, the decisions of arbitration tribunal are not subject to judicial review.

Note: In case of discrepancies between the Armenian and English versions of this page, the Armenian version shall prevail.

Last updated on: 01/04/2011 14:00