Personal Internet Banking

How to get started?

To register for HSBC Personal Internet Banking, all you need is access to the Internet, and be holder of HSBC Bank Armenia ATM card.

Internet Banking Log on Procedure

The new Internet Banking service by HSBC is now, literally, at the tip of your fingers, Our global experience and know-how teams up with cutting edge technology in order to satisfy the needs of our customers all around the world. You can now conduct banking transactions on your computer, 24 hours a day, 7 days a week, 365 days a year. Fast, easy and with the safety only cutting edge technology can offer.

Your Online Security Device (Token)

Entering HSBC's Internet Banking Service is fast and safe. In order to use HSBC Internet Banking Service, the Online security device is needed every time you log in and during re-authentication of transactions.

Services and charges

Charges

• Internet Banking one-off service charge AMD 5,000
• No monthly maintenance fee
• Online Security device replacement fee AMD 5,000*
• Banking services as per Tariff of Charges

* Inclusive of VAT

Register today and you can:
View your HSBC Bank Armenia accounts, 24 hours a day, 7 days a week
Make everyday banking transactions, check balances and view account activity
Transfer funds to any of your own bank accounts with HSBC Bank Armenia or other banks in Armenia
Transfer funds to other HSBC Bank Armenia customers or other banks in Armenia
Send money overseas in foreign currency
Manage mobile phone SMS alerts
Pay your credit card bill
Check credit card balance*
Make loan payments
Apply online for various banking services
Set up recurring, future transfers or payment instructions
Receive e-statements and e-advices directly via Internet Banking
Make use of personalised system notifications and banners
Update your personal details
Order cheque books and stop a cheque payment
Send messages to the bank through the secure infrastructure of HSBC Internet Banking
Open new term deposit and update maturity instructions
Open new savings and current accounts online
Interest rate enquiries for time deposits and current/savings account balances

* Credit card balances are presented as of 7am (local time) of previous banking day.

Convenience at your fingertips

You're always in control of your finances with HSBC Internet Banking. You can access and manage your accounts anytime from your home, the office or while you're on the move.

Our Personal Internet Banking is safe and simple to use and closer to you. Applying for services has never been so easy since the system recognises who you are and most application forms are already pre-filled with your details. Our Internet Banking System understands your needs whilst personalised solutions will help you maximise your investments.

HSBC's Personal Internet Banking uses a totally secure internet connection and system which gives you peace of mind when accessing and managing your accounts or applying for banking services.

HSBC Personal Internet Banking is safe and secure!

To safeguard your online banking, HSBC Personal Internet Banking uses 128-bit secured socket layer (SSL) encryption, one of the most advanced security technologies available. Encryption is a process that converts your data into an encoded form before it is transmitted over the Internet and helps provide a secure channel for data transmission. In addition, both the log-on procedure and various sensitive Internet Banking transactions are further protected by the use of a portable "one-button" Security Device.

The security of your banking and financial information is the overriding principle governing HSBC's online presence. At HSBC, we continually work to ensure that we maintain the highest standards of online security. You also play a critical part in ensuring that your information is protected online.

Security conditions are documented in detail in our Terms and Conditions of Electronic Communication and for carrying out Banking Transactions via Internet on HSBC website. Here are some of the main security tips for Internet Banking:

• Ignore any e-mails requesting you to provide any of your security details, even if the e-mail appears to be from HSBC
• HSBC will never ever ask you for your Internet Banking credentials
• If someone does ever ask you for it - they do not represent HSBC
• Keep your account details secure
• Never write down your memorable question and answer or reveal them to anyone
• Create memorable questions and answers that are familiar to you but not easy for other people to figure out
• Avoid accessing your account in public places, e.g. Internet cafes
• When you have finished an Internet Banking session, log off properly using the "Log off" button.
• Install a personal firewall, anti-spyware and virus detection software on your computer, and update them regularly to ensure you are covered by the latest protection
• Ensure you keep the Security Device safe and handy.
• Keep the device away from liquid substances or extreme heat sources
• The device is light and portable and may be attached via a strap to objects such as home or car keys
• In case of a device malfunction, please contact our support team at (+374 10) 515 444