HSBC Armenia - Homepage
Customer Rights
Dear Customer
We're committed to providing you with a first-class service. Sometimes things go wrong, and we'd like to have the opportunity to put them right. If there's something you're not happy with then you may submit your complaint/claim to any of our branches, via telephone
(+37410) 515 000 or e-mail hsbc.armenia@hsbc.com.
Announcement
Every person is entitled to receive the following information about HSBC Bank Armenia cjsc:
a) the information and copies of documents stipulated in the subsection 3 of article 20 and subsection 2 of article 43 of Republic of Armenia Law on Banks and Banking Activity,
b) the information and copies of documents stipulated in the articles 16, 65, 120, 126 and 127 of Republic of Armenia Law on Security Market and point 48 of the Regulation 4/04 – "Prospectus and Reports of Reporting Issuers" adopted by the Central Bank of Armenia.
Please address your requests regarding the mentioned information and document copies to Customer Service Department.
The requested information and copies of documents will be provided within three business days, except for Security Prospectuses which are provided on the next working day of the appropriate request.
The charge of AMD50 per page shall be applied for providing the copies of documents. The hard copies of Security Prospectuses are provided free of charge.
HSBC Bank Armenia CJSC Customer Complaint handling procedure (PDF, 386KB)
Explanatory Bulletin on Dispute Resolution (Appendix 1) (PDF, 145KB)
HSBC Bank Armenia CJSC Customer Complaint handling procedure (Appendix 2) (PDF, 213KB)
